Evidence
What this source supports
Google recommends short, relevant, helpful responses to negative reviews and cautions against sharing private information.
- Locator
- Give helpful responses to negative reviews, lines 36–46
- Editorial note
- The public response does not settle the underlying complaint or guarantee a review change.
Related advice
Where this source is used
Source handling
Link and citation record
Copyright Google. Linked and paraphrased for editorial reference.