First-hand founder account

Solo SaaS founders: how are you handling customer support?

Published by Reddit r/Solopreneur.

Evidence

What this source supports

A founder reports missing a blocking support message across personal email, social DMs, and a shared inbox.
Locator
Indranil_Maiti root post, lines 16–28
Editorial note
The response and retention claims are self-reported and do not establish typical outcomes.

Related advice

Source handling