Official product documentation

Refunding orders

Published by Shopify.

Published
Publication date unavailable
Accessed
26 September 2026
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Evidence

What this source supports

  1. Shopify refund submission requires a review of permissions, refund totals, shipping and duties, payment-method allocation, and any earlier store-credit refund.

    Locator
    Considerations for refunding orders; Refund an entire order, steps 5–9; Allow for over-refunding
    Editorial note
    A Shopify refund cannot be cancelled or reversed after initiation. Legal entitlement and business approval remain separate decisions.

Source handling

Link and citation record

Copyright Shopify. Linked and paraphrased for editorial reference.