Official product documentation
Quick launch guide for Zendesk
Published by Zendesk.
Read the original sourceEvidence
What this source supports
Zendesk supports custom ticket fields for information customers supply and information agents need.
- Locator
- Capture more data with custom ticket fields, lines 195–224
- Editorial note
- Collect only information needed for the issue. Plan limits can affect forms and routing.
Related advice
Where this source is used
Source handling
Link and citation record
Copyright Zendesk. Linked and paraphrased for editorial reference.