Ecommerce Task
Verify discount combinations before a sale
Define the intended basket price, test eligible and excluded carts, and publish terms that match checkout.
“This is costing me support time and creates anxiety that customers will feel misled or disadvantaged.”
The result you need
Checkout matches the approved offer for every representative cart, or the merchant corrects the offer before wider promotion.
What is happening now
Where the work gets stuck
A sitewide offer and a separate customer code do not combine as shoppers expect.
- When it starts
- A buyer reports a failed code, or a pre-launch checkout test shows the wrong price.
- What makes it difficult
- Sale prices, automatic discounts, codes, product eligibility, customer eligibility, and combination settings can produce different totals.
- What progress looks like
- An offer brief, test matrix, checkout evidence, exclusion wording, owner, and rollback plan agree with each other.
What to try next
Build and run a discount test matrix
Translate the offer into expected basket totals, test the actual store, and release terms that match checkout.
Before you act
Check these limits
- Test the actual store and current discount eligibility.
- Include excluded products, customers, and mixed carts.
- Stop promotion when checkout and published terms disagree.
Sources
Check the research behind this advice
Read the sources before relying on a claim or recommendation.