Supporting Tool
Gorgias AI Agent
An ecommerce support agent that can use connected Shopify data and hand exceptions to a person.
See when this tool can help, what to check first, and the work it supports.
Visit the official siteBest fit
Where it can help
- Answering routine order-status questions from authenticated shoppers.
- Routing unclear, sensitive, or frustrated conversations to the support team.
Limitations
What to check first
- It requires a connected Shopify store and deliberate authentication, scope, testing, and handover settings.
- Keep the launch skill read-only. Order changes and refunds need a separate risk review.
Pricing context
Check current prices and terms
AI Agent is a paid Gorgias add-on with usage-based charges. Confirm the current plan and overage terms before launch.
Practices using this Tool
See how to use it
Ecommerce
Automate order-status replies
Launch a narrow, read-only support flow that answers verified shoppers and hands every exception to your team.
Sources
Read the sources for this tool
Check what the sources say about using it in these practices.