AIWorkDex
Government guidance

Handle customer complaints

Published by Australian Government.

Published
Publication date unavailable
Accessed
26 September 2026
Read the original source

Evidence

What this source supports

  1. Australian Government guidance recommends listening, recording commitments, investigating, resolving, and following up on complaints.

    Locator
    Handle customer complaints, lines 168–211
    Editorial note
    Australian guidance only. Operators must check their jurisdiction and industry rules.

Related advice

Where this source is used

CategoryCustomer SupportTaskInvestigate a customer complaint and offer a proportionate resolutionPracticeRecord, investigate, and resolve a customer complaint

Source handling

Link and citation record

Australian Government guidance. Check the page licence and local law before reuse.