AIWorkDex
Peer-reviewed journal article

Systematic Service Product Requirement Analysis with Online Customer Review Data

Published by Journal of Integrated Design and Process Science.

Published
4 January 2016
Accessed
18 September 2026
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Claims stay attached to a precise locator.

  1. Customer review text can be analysed systematically to extract and organise customer requirements.

    Locator
    Abstract; article overview of the extraction and mapping process
    Editorial note
    The study uses one service-product dataset. Treat its method as support for structured extraction, not proof that a local angle will perform.

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CategoryMarketingTaskFind new ad angles from real customer evidencePracticeBuild an evidence-backed customer-angle matrix

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