AIWorkDex
Peer-reviewed journal article

Systematic Service Product Requirement Analysis with Online Customer Review Data

Published by Journal of Integrated Design and Process Science.

Published
4 January 2016
Accessed
18 September 2026
Read the original source

Evidence

What this source supports

  1. Customer review text can be analysed systematically to extract and organise customer requirements.

    Locator
    Abstract; article overview of the extraction and mapping process
    Editorial note
    The study uses one service-product dataset. Treat its method as support for structured extraction, not proof that a local angle will perform.

Related advice

Where this source is used

CategoryMarketingTaskFind new ad angles from real customer evidencePracticeBuild an evidence-backed customer-angle matrix

Source handling

Link and citation record

Copyright IOS Press and the authors. Linked and paraphrased for editorial reference; no article text is reproduced.