Official product documentation

Create an Inbox Auto Reply

Published by Help Scout.

Evidence

What this source supports

Help Scout supports an inbox auto reply with office hours and a configurable acknowledgement message.
Locator
Enable and Edit the Auto Reply, lines 15–34
Editorial note
The default frequency limits repeated acknowledgements. An acknowledgement is not a resolution promise.
Help Scout office-hour auto replies can acknowledge after-hours contact but require the operator to define the message and troubleshoot delivery.
Locator
Enable and Edit the Auto Reply, lines 15–34; troubleshooting, lines 41–45
Editorial note
A tool cannot determine a genuine emergency or replace required emergency coverage.

Related advice

Source handling