Evidence
What this source supports
The Help Scout Docs report shows failed and popular searches, article views, and article ratings where ratings are enabled.
- Locator
- Are customers finding what they are searching for?; Which articles are getting the most hits?; How are customers rating the articles?
- Editorial note
- Report activity indicates search and reading behaviour. It does not prove that an article resolved the customer issue.
Related advice
Where this source is used
Source handling
Link and citation record
Copyright Help Scout. Linked and paraphrased for editorial reference.