Official product documentation
Creating macros for repetitive ticket responses and actions
Published by Zendesk.
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What this source supports
Zendesk shared macros can apply checked responses and ticket actions to repetitive cases.
- Locator
- About macros, lines 21–40; creation, lines 49–60
- Editorial note
- Macros are manually applied, may become stale, and depend on permissions and plan features.
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Copyright Zendesk. Linked and paraphrased for editorial reference.