Supporting Tool
CCL SBI with Intent
A feedback method for describing a situation, observed behaviour, impact, and the other person’s view of intent.
Find a practice for your job below. See when this tool helps and what to check before using it.
Visit the official siteBest fit
Where it can help
- Preparing a specific feedback conversation about observed work or behaviour.
Limitations
What to check first
- The method cannot infer motive or make a disciplinary decision.
- Serious discrimination, harassment, coercion, or safety concerns need the approved independent route.
Pricing context
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Practices using this Tool
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People
Prepare an SBI with Intent feedback conversation
Describe observed evidence and impact, then hear the other person before agreeing a next step.
Sources
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Check what the sources say about using it in these practices.